Refund policy
Fair and simple: unused credits within 14 days, failed runs refunded automatically.
The short version
You can get your money back for purchased credits you have not used, if you ask within 14 days of buying them.
Failed runs
A run that fails gives its credits back automatically and at once; you do not need to ask. You will see the refund line in your history.
How the amount is worked out
- Only unused credits from that purchase are refunded, at the price per credit you paid for that pack (for example, the $10 pack is 220 credits, so each unused credit is worth $10 ÷ 220).
- Free trial credits and bonus credits have no cash value.
- Network or platform fees for sending the refund are deducted from it (crypto network fee, PayPal or Gumroad fees where they apply).
How refunds are paid
- Gumroad purchases: refunded through Gumroad. When Gumroad reports a refund or dispute, the unused credits from that purchase are removed automatically.
- Crypto purchases: sent in the same coin, on the same network, to a wallet address you give us. We may ask you to confirm you control the sending wallet.
- Hostinger store and PayPal purchases: refunded through the same service.
- We review requests and send approved refunds within 7 days.
Not refundable
- Credits you have already used, and credits that have expired (purchases are valid one year).
- Credits frozen on an account suspended under the abuse policy.
- Requests made more than 14 days after the purchase.
- Payments sent with the wrong coin or on the wrong network that never reached our wallet.
- Accounts closed for fraud.
How to ask
Email support@jeblahai.com with your account email and the receipt number (ADW-…) from the My credits page.